At zh999, the privacy and security of your personal data is taken seriously. This Privacy Policy explains in plain terms what information we collect from players across Karachi, Lahore, Islamabad, and Faisalabad, how that information is used, who it is shared with, and what rights you hold over your own data. We recommend reading this document in full before creating your zh999 account.
zh999 collects personal data provided during registration, KYC verification, and day-to-day platform use — including your CNIC details, mobile number, payment method information, and gaming activity logs.
Your data is used to operate your zh999 account, process PKR deposits and withdrawals via JazzCash and EasyPaisa, comply with KYC obligations, personalise your experience, and communicate relevant offers.
zh999 does not sell your personal data. We share data only with regulated service partners — payment processors, KYC verification providers, and our international licensing authority — under strict data processing agreements.
zh999 applies industry-standard encryption (TLS 1.3), secure data storage, and access control policies to protect your personal information. Regular security reviews are conducted as part of our licensing obligations.
As a zh999 player you hold clear rights over your personal data — including the right to access, correct, delete, or restrict processing of your information. Requests are handled within 30 days of receipt.
zh999 uses cookies and similar technologies to maintain session security, remember your preferences, and analyse platform performance. You can manage cookie preferences through your browser settings at any time.
This Privacy Policy ("Policy") is issued by zh999 ("zh999", "we", "us", "our") and applies to all personal data collected from individuals ("you", "your", "Player") who register an account, access the zh999 platform at zh999.pro, or otherwise interact with our online casino and sports betting services.
zh999 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles under our international gaming licence. This Policy sets out what personal data we collect, the purposes for which it is processed, how long it is retained, the third parties with whom it may be shared, and the rights you have in relation to your own data.
By registering a zh999 account or continuing to use our platform, you acknowledge that you have read and understood this Policy and agree to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not create or continue to use a zh999 account.
For the purposes of applicable data protection law, zh999 acts as the data controller in respect of personal data collected through the zh999.pro platform. As data controller, zh999 determines the purposes and means by which your personal data is processed.
zh999 operates under an international gaming licence. The entity responsible for the processing of your personal data is identified in the licence documentation maintained on the zh999 platform. Where zh999 engages third-party processors — such as payment service providers or KYC verification partners — those parties act as data processors under written agreements that bind them to data protection obligations consistent with this Policy.
If you have any questions about the identity of the data controller or wish to exercise your data rights, please contact zh999 Support using the details in Section 15 of this Policy.
zh999 collects personal data through several channels, including your account registration, KYC verification submissions, platform usage, and communications with our support team. The categories of personal data we collect are set out below.
When you create a zh999 account, we collect the following information:
To comply with our licensing obligations regarding age verification and anti-money laundering requirements, we collect:
Each PKR deposit and withdrawal processed through zh999 generates a transaction record that includes:
zh999 logs all gaming activity conducted through your account, including:
When you access zh999.pro, our systems automatically collect certain technical data:
When you contact zh999 Support via live chat or email, we retain records of those communications including the content of messages, timestamps, and any supporting documentation you provide. This data is used to resolve your query and improve our support service quality.
zh999 uses the personal data we collect for specific, defined purposes. We do not process your personal data for any purpose that is incompatible with those disclosed in this Policy.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data | Contract performance |
| KYC and age verification | KYC verification data | Legal obligation |
| Processing PKR deposits and withdrawals | Financial transaction data | Contract performance |
| Delivering casino and sports betting services | Gaming activity data | Contract performance |
| Fraud prevention and AML compliance | All categories | Legal obligation / legitimate interests |
| Responsible gaming monitoring | Gaming activity, financial data | Legal obligation / legitimate interests |
| Customer support | Communications data, registration data | Contract performance |
| Marketing communications (opt-in only) | Registration data, gaming activity | Consent |
| Platform analytics and improvement | Technical and device data | Legitimate interests |
| Regulatory reporting to licensing authority | All categories as required | Legal obligation |
zh999 relies on the following legal bases when processing your personal data:
zh999 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following limited and controlled circumstances:
To process your PKR deposits and withdrawals, zh999 shares necessary transaction and identity data with our regulated payment partners, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and GrabPay. Each payment partner is contractually bound to process your data only for payment processing purposes and in accordance with their own regulatory obligations.
zh999 uses regulated third-party KYC verification providers to validate your CNIC details and confirm your age. Your identity documents and biometric verification data (where applicable) are transmitted to these providers via encrypted channels and retained only for the period required by our licensing obligations.
As part of zh999's obligations under its international gaming licence, we are required to provide player data — including account activity, transaction history, and KYC records — to our licensing authority upon request or as part of routine regulatory reporting.
zh999 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity.
zh999 works with technology service providers — including cloud hosting providers, game content suppliers, and live dealer studios — who may process technical or gaming data in the course of providing their services to zh999. All such partners operate under data processing agreements that prohibit independent use of your data.
zh999 uses cookies and similar tracking technologies on the zh999.pro platform. Cookies are small text files placed on your device that help us maintain session continuity, remember your preferences, and analyse how the platform is used.
You can manage or delete cookies through your browser settings at any time. Blocking strictly necessary cookies will affect your ability to access your zh999 account. Blocking analytics or functional cookies will not prevent access to the platform but may result in a reduced personalisation experience. zh999 does not use third-party advertising or behavioural tracking cookies.
zh999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to longer retention periods required by our regulatory and licensing obligations.
When personal data is no longer required for any applicable retention purpose, zh999 will securely delete or irreversibly anonymise it.
zh999 implements a layered approach to data security to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:
Subject to the legal bases and retention obligations applicable to your data, you hold the following rights in relation to personal data that zh999 holds about you. Requests to exercise these rights should be submitted to zh999 Support using the contact details in Section 15.
Request a copy of the personal data zh999 holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your zh999 account.
Request deletion of your personal data where it is no longer necessary or where you withdraw consent, subject to legal retention obligations.
Request that zh999 restricts processing of your data in certain circumstances, such as while a rectification request is pending.
Request a structured, machine-readable export of personal data you have provided to zh999, where processing is based on consent or contract.
Object to processing of your data where zh999 relies on legitimate interests as its legal basis, including profiling for responsible gaming purposes.
zh999 will respond to all verified data rights requests within 30 calendar days of receipt. Where a request is complex or zh999 receives a high volume of requests, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it.
zh999 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to or amended at the direction of an unauthorised person. Please be prepared to provide your CNIC details and account reference when submitting a request.
zh999 operates under an international gaming licence and works with service partners located in multiple countries. As a result, your personal data may be transferred to and processed in countries outside Pakistan. Such transfers may occur in the following contexts:
Where personal data is transferred internationally, zh999 takes steps to ensure that appropriate safeguards are in place, including contractual data protection obligations on the receiving party. If you would like information about the specific safeguards applicable to any international transfer of your data, please contact zh999 Support.
zh999 is strictly a 21+ platform. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory component of our KYC process and is required before any withdrawal can be processed from a zh999 account.
If zh999 discovers or has reason to believe that a registered account is held by a person under 21 years of age, the account will be immediately suspended, all transactions will be reversed where technically and legally possible, and the matter will be reported to the relevant authorities in accordance with our licensing obligations.
zh999 does not target its marketing communications at individuals under 21. Our advertising and promotional materials are designed and distributed with age-appropriate audience targeting in mind.
With your explicit consent, zh999 may send you promotional communications about bonuses, new game releases, cricket betting markets, and other platform features that may be of interest to you. These communications may be delivered by email or SMS to the contact details registered on your zh999 account.
You may withdraw consent to receive marketing communications at any time by:
Opting out of marketing communications will not affect your receipt of transactional or service-related messages that zh999 is required to send as part of your account management — such as deposit confirmation notifications, withdrawal status updates, KYC verification requests, and responsible gaming alerts.
zh999 does not share your personal data with third parties for their own marketing purposes. You will not receive unsolicited marketing communications from any third party as a result of holding a zh999 account.
zh999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. Material changes to this Policy will be communicated to registered players via email notification to your registered address or via a prominent notice displayed on the zh999 platform, no less than 14 days prior to the amended Policy taking effect.
The effective date at the top of this Policy will be updated each time a revision is made. We encourage all zh999 players to review this Policy periodically to stay informed of how we handle your personal data. The current version of this Policy is always available at zh999.pro/privacy-policy.
Your continued use of the zh999 platform following the effective date of any amended Policy constitutes your acknowledgement of the updated terms. If you object to any changes, you should contact zh999 Support and, if necessary, close your account before the revised Policy takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data zh999 holds about you, please contact our Support team through any of the following channels:
zh999 is committed to resolving all privacy-related queries and complaints in a timely and transparent manner. If you are not satisfied with zh999's response to a privacy concern , you may escalate the matter to the relevant regulatory authority under our international gaming licence.
Your data is protected, your PKR transactions are secure, and our 24/7 support team is always on hand. Create your zh999 account today — 21+ only, play responsibly.
21+ | Play Responsibly | International Licence | PKR Accounts